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FAQs

We have a 14-day return policy, which means you have 14 days
after receiving your item to request a return. To be eligible for a return,
your item must be in the same condition as when you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the
invoice/order number for proof of purchase.

To start a return, you can contact us at azyxlabs@gmail.com

If your return is accepted, we'll provide instructions for the rest of the
return process.

You can always contact us for any other question at azyxlabs@gmail.com

Each NEXKEY unit is prepared and packaged before shipment. Please allow 1 week of lead time for processing and assembly, followed by 9-12 business days for delivery depending on your location. Tracking information will be provided for every order, we appreciate your patience.

We offer warranty for 1 year from the date of purchase. Contact us to get started on the process.